I don’t believe that I mentioned this but the keyboard I got a couple months back to make music with broke after having it for only a month. I came home from work one day, turned it on, and was met with a non-functioning piece of hardware. I couldn’t return it to B&H whom I bought it from because it broke on day 32. They have a 30 day return policy. So I had to go through the manufacturer warranty process.
I contacted Akai once with no answer. I contacted them again with no answer. After a week or so I got two emails from different representatives. One contained instructions on what to do to see if I could get the keyboard working. It didn’t help. So I contacted that rep and told him it didn’t work. No answer, for like two weeks. So I contacted the other one and explained what happened. He responded promptly with instructions on how to get the whole thing going.
So I printed out the address label provided and spent $30 of my own money to ship the thing to one of their repair centers. The other day I got the paperwork on what was wrong (it was something on the circuit board) and what was done to fix it. They promptly shipped it back and now it’s in my possession. I’ll be plugging it in shortly to make sure everything is working properly and then I can get back to my burgeoning career as a music producer.
Just thought I’d share.