My daughter’s iPod froze up and nothing I was doing seemed to be working. So I pulled out the manual expecting that there would be some troubleshooting tips in it. There wasn’t. Then I grabbed the warranty paperwork because I figured I’d have to send it back for a replacement. Thank God that this led me to the online support where I was able to figure out how to reset the thing. Now everything appears to be working normally. Thank God!
B”H
Rightly Dividing the Word of Truth 
My phone did that last week and I was planning to go to the Apple store, but I found the solution online. Sounds like the same thing that happened to you. What a blessing the internet can be!
My experience with iPods is this: they work great, when they work. If this thing freezes on you again, send it back. Resetting often works but it should be a very rare event, or just send it back. Apple makes enough money that they should stand behind their product.
Jason: I don’t even know where there is an Apple store! But you’re right, the internet can be a blessing, especially when someone is reading my blog. ;-)
Roy: Let’s hope it doesn’t happen again!